Hybrid (Onsite For 6 Weeks Then Fully Remote) Call Center Rep

TEKsystems•Indianapolis, IN

6d•$16 - $16•Hybrid

About The Position

TEKsystems is looking to hire several Call Center Agents for a large hospital in Indianapolis. The role is 6 weeks onsite for training and then transitions to fully remote. This position involves handling over 60 incoming calls daily, where agents will be responsible for scheduling appointments, adhering to all case scheduling policies, and communicating essential information for each appointment. Additionally, agents will audit and complete electronic documentation of patient and case information in a timely manner, working under pressure to meet deadlines while maintaining high quality standards. Effective and efficient communication with patients, peers, and superiors is crucial on a daily basis.

Requirements

High school diploma
2+ years of call center experience
Strong verbal communication skills with the ability to explain complex information in a clear and patient manner
Ability to have in-depth dialogue, conversations and explanations with members that can be of a sensitive and/or highly confidential nature
No jumpy tenures
Must be self-motivated and motivated to advance your career
Reliable transportation (for initial onsite training)

Responsibilities

Scheduling appointments
Following and reinforcing all policies for case scheduling
Communicating information for each scheduled appointment
Auditing and completing electronic documentation of patient and case information in a timely manner
Working under pressure to meet deadlines while maintaining a high degree of quality
Communicating effectively and efficiently with patients, peers, and superiors on a daily basis