Scheduling Specialist

OrthoAlaska•Anchorage, AK

11d•Onsite

About The Position

Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional individual to join our rapidly growing and dynamic team as a Patient Scheduling Specialist, known internally as a Patient Advocate. The team of Patient Advocates at OPA is passionate about providing patient-centric service to everyone who calls the practice. Patient Advocates collaborate with medical providers and staff to resolve patient questions and concerns quickly, thoroughly, and respectfully. At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year. Learn more about Orthopedic Physicians Alaska at www.OPAlaska.com.

Requirements

Six (6) months of customer service experience
High school diploma or equivalent
Outstanding customer service skills
Ability to work in a fast-paced environment
Skill in responding to patients with a "patient first" approach in situations that require tact, professionalism, and sensitivity
Some knowledge of medical practice protocols related to chart records and patient information

Nice To Haves

One (1) year of customer service experience or six (6) months of medical office experience
Knowledge of insurance and billing
Experience with scheduling software or EHR systems

Responsibilities

Promptly and professionally answer telephone calls
Use customer service principals and techniques to handle phone calls calmly and pleasantly
Register and schedule patients with providers based on company protocol
Collaborate seamlessly with medical providers and staff to ensure best outcomes for patients