Patient Scheduling Specialist (Valley Float)
About The Position
CHAS Health is seeking a Patient Scheduling Specialist to foster a fulfilling career path while serving the community. This role is crucial in improving the overall health of the communities served by delivering exceptional patient scheduling and supporting real-time in-clinic care team coordination. The Patient Scheduling Specialist will be a part of a team that provides trustworthy, patient-centered, and attentive care to anyone who walks through their doors. CHAS Health is expanding operations and is looking for talented and dedicated individuals to make a difference in patient lives.
Requirements
- High school diploma or equivalent required.
- Prior experience working in clinical setting strongly preferred.
- Prior customer service experience strongly preferred.
- Attention to detail required.
- Knowledge of HIPAA regulations required.
- Excellent customer service skills required.
- Strong oral and written communications skills required.
- Compassion for patients required.
- Ability to function well in team environment required.
- Ability to multi-task in fast-paced work environment, with ability to anticipate future needs, required.
- Computer skills required.
- Valid drivers’ license and insurance required.
- Commitment to supporting a safe and respectful environment is required.
Responsibilities
- Provides excellent customer service as a first point of contact for patients, determining caller needs, managing calls appropriately, and delivering accurate information about services, locations, providers, and access options.
- Schedules follow-up appointments before the patient leaves the clinic and, per our Team-Based Care model, provides in-room scheduling when appropriate to support continuity of care, scheduling accuracy, and enhanced patient experience.
- Conducts proactive outreach to reschedule missed appointments and actively manages a patient waitlist to improve access.
- Schedules visits in alignment with provider preferences and updated guidelines, ensuring accurate visit types, lengths, interpreter needs, and appropriate patient flow.
- Monitors provider schedules for gaps, cancellations, and optimization opportunities and collaborates with onsite care team members to fill openings and adjust schedules based on workflow needs.
- Develops and maintains expertise in clinic workflows, provider templates, and scheduling standards to support efficient operations.
- Communicates appointment details clearly and ensures patient understanding of next steps.
- Documents scheduling activity and patient communication actions in the electronic health record.
- Supports scheduling and access-related quality improvement initiatives and updates scheduling practices in alignment with new guidelines or provider changes.
- Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.
Benefits
- Competitive Compensation
- Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
- Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
- 401(k) with up to 6% employer match for a retirement plan that invests in your future.
- More than six (6) weeks of paid time off (PTO) annually for full-time employees.
- Tuition assistance and student loan repayment
- Up to $7,500 for childcare annually through reimbursement
- CME and license fee reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
