Patient Scheduling Specialist - Pre-Anesthesia

University of Wisconsin Hospitals and Clinics Authority•Madison, WI

1d•Onsite

About The Position

Be the first point of contact for UW Health patients and ensure they receive a remarkable experience. We are seeking a Patient Scheduling Specialist to utilize excellent customer service skills to schedule appointments via phone, in-person or electronic correspondence. Make an impact on the patient experience by making it easier for patients to schedule appointments across multiple locations with just one phone call. Assist patients and their families with their appointment scheduling needs. Make outgoing phone calls to patients to schedule their appointments. Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Requirements

Minimum - High school diploma or equivalent.
Minimum – One (1) year of previous experience in an office or customer service environment.

Nice To Haves

Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.
Previous experience working in healthcare.
Previous experience scheduling of patients.
Previous experience with answering phones, greeting clients and customers in person.

Responsibilities

Utilize excellent customer service skills to schedule appointments via phone, in-person or electronic correspondence.
Make an impact on the patient experience by making it easier for patients to schedule appointments across multiple locations with just one phone call.
Assist patients and their families with their appointment scheduling needs.
Make outgoing phone calls to patients to schedule their appointments.
Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.