Patient Scheduling Specialist - Care Lane Hematology/Oncology Clinic

Glens Falls Hospital•Saratoga Springs, NY

19h•Onsite

About The Position

We are proud to offer a comprehensive program of cancer care services that are unsurpassed in the Glens Falls and Saratoga Regions of New York – from advanced treatments and innovative education and support programs to early detection and cancer prevention. Our combination of medical expertise and patient support has earned us an accreditation by the American College of Surgeons as a Community Hospital Comprehensive Cancer Program – the highest designation available outside of an academic environment. As part of the C.R. Wood Cancer Center, our Saratoga sites employ oncology certified nurses, who have earned a national certification in cancer care from the Oncology Nursing Certification Corporation (can be obtained after employment).

Requirements

High School diploma or equivalent
Minimum 1 year of experience in a Healthcare Environment including medical scheduling experience required
Computerized medical scheduling experience strongly preferred
Excellent customer service skills
Excellent command of the English language
Knowledge of medical terminology
Excellent computer and phone skills
Problem solving/trouble shooting techniques
Excellent written and oral communication skills

Nice To Haves

Knowledge of some anatomy/physiology preferred

Responsibilities

Schedules multiple appointments and exams appropriately and accurately via computer scheduling system, phone and/or fax in collaboration with ancillary departments.
Identifies proper sequencing of exams and schedules accordingly.
Is aware of complex treatment plans to ensure scheduled appointments compliment the plan of care based on diagnosis, treatment regime and required timing of various visits (including lab, MD and treatment appointments).
Serves as a patient liaison and coordinator with physicians, clinical staff, Medical and Radiation Oncology, other departments and ancillary hospital personnel to ensure appropriate testing and scheduling occurs.
Reviews physician orders and ensures orders have been received for all required exams and procedures; obtains additional written orders from physician when necessary to prevent omission of a required test or procedure.
Enters physician time off into schedule and collaborates with physicians to coordinate patient scheduling related to time off.
Ensures that daily schedules and reports area available for physician and nursing staff.
Receives referrals from external physician offices and determines which physician receives the referral, based on diagnosis, appointment availability and rotation.
Answers phones in a professional and timely manner, communicating a positive image of the Cancer Center.
Interacts directly with customers, responding to their needs in a positive, polite and respectful manner.
Contacts patients to reschedule appointments or exams as needed, including missed visits. Appointments are prioritized according to individual patient needs.
Facilitates insurance verification and benefits.
Secures insurance precertification/authorization from insurance companies and physician’s offices as required, prior to the scheduling of appointments and exams.
Identifies scheduling problems and reports them to supervisor.
Keeps the supervisor informed of any issues needing resolution.
Collaborates with physicians when scheduling conflicts arise to prevent delays.
Welcomes, observes, and monitors patient waiting or holding areas adjacent to location for timeliness and patient problems. Notify nursing staff if problems or delays arise.