Patient Scheduling Specialist

Aspire Allergy & Sinus•Austin, TX

2d•Onsite

About The Position

Our Scheduling Team provides our patients with an exceptional patient experience from the start to the end of their journey with Aspire Allergy & Sinus. As a Patient Scheduler you will provide services for our centralized appointment and communication system for the Aspire Allergy Organization.

Requirements

Must have proficient communication and customer service skills
Must be knowledgeable with Insurance, including HMO’s, Referrals, Authorizations, Deductibles, and out of pocket cost
Must be proficient with Google Sheets & other G Suite platforms
Must be able to handle heavy call volume
Must thrive in a fast-paced environment
Must have an exceptional attention to detail
Self-starter, motivated to complete additional duties when time allows
Ability to handle confidential and sensitive patient information
Ability to work well with others and responds cooperatively to supervision and feedback
Ability to adapt/respond to patient escalation issues
Manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax
Prolonged periods sitting at a desk and working on the computer
Frequent typing and phone calls throughout the day
Requires full range of body motion including handling and lifting up to (10) lbs.
1+ years of experience in a fast-paced customer service
Must be legally authorized to work in the United States

Nice To Haves

1+ years of experience using either Practice Management (PM), Customer Relationship Management (CRM) or related software [PM Preferred]
1+ Years of experience in a high call volume call center environment
Bilingual; Spanish

Responsibilities

Answer calls and schedule patient appointments for consultations, treatments, tests and follow ups based on patients’ needs
Effectively coordinate and optimize Provider’s schedules to minimize gaps between appointments
Conduct outbound calls to incoming doctor referrals in a timely manner to achieve new scheduled appointments
Monitor voicemails and emails from patients and/other associates regarding patient appointment needs
Take action to prevent appointment cancellation by identifying cancellation reason, actively rescheduling and using other available resources to retain the patient’s appointment
With an emphasis on Appointment Retention, conduct outbound calls to previous cancellations/no shows to get them back on provider’s schedules
Answer questions and provide patient-focused service, while promoting a positive impression of Aspire Allergy & Sinus and patient experience
Answer patient questions regarding insurance coverage and out of pocket cost
Educate patients on the various Services and Treatments that Aspire Allergy & Sinus offers
Act as a liaison for patients and other departments, directing calls as needed
Accurately verify and document patient data into the system
Comply with HIPAA regulations, respecting patient confidentiality and promoting the mission and values of the organization.
Adhere to monthly standard performance metrics: call volume, new patients scheduled, accuracy, appointment retention, scheduled referrals