Patient Scheduling Representative – Nurse Annual Wellness Visits

MaineGeneral Health•Waterville, ME

1d•Hybrid

About The Position

This unique opportunity offers a chance to grow your skill set, be part of an innovative initiative, and develop professionally while helping us enhance patient wellness across the organization. After successfully completing a training period and maintaining performance metrics, this role offers a hybrid work schedule, providing the flexibility to work both remotely and on-site.

Requirements

Minimum of 2 years in a Patient Services Representative (PSR) or similar healthcare administrative role preferred.
Strong familiarity with medical terminology, insurance verification processes, and appointment scheduling systems.
Exceptional organizational skills, attention to detail, and the ability to manage a large workload efficiently.
Excellent verbal and written communication skills to effectively interact with patients and internal teams.
Experience with electronic health records (EHR) systems; Soarian experience strongly preferred.
A proactive, collaborative approach with the ability to work independently while meeting team goals.

Responsibilities

Efficiently manage and prioritize a high-volume worklist of patients due for Nurse Annual Wellness Visits, ensuring all tasks are completed accurately and on schedule.
Coordinate and schedule wellness visits with the appropriate practices, ensuring seamless and timely booking to meet patient and organizational needs.
Confirm patient eligibility for wellness services to guarantee accurate scheduling and compliance with healthcare guidelines.
Professionally engage with patients over the phone to provide appointment options, confirm scheduling details, and share any necessary pre-appointment instructions.
Work closely with internal teams to streamline scheduling workflows, resolve issues, and maintain smooth coordination across departments.
Enter and maintain detailed, up-to-date patient information and appointment data in the electronic health record (EHR) system with precision.
Operate in a fully administrative capacity, supporting scheduling and coordination efforts without direct clinical interaction with patients.