Patient Scheduling Representative

Burke Rehabilitation Hospital • Burke, VA

20h • Onsite

About The Position

Obtains and verifies information with patients and coordinates daily scheduling of patients.

Requirements

• High School diploma preferred.
• Previous clerical experience in a clinical business environment preferred.
• Excellent verbal and interpersonal skills.
• Knowledge of medical terminology helpful.

Responsibilities

• Reviews the referrals for completeness of information necessary to process referral as per policy and procedure set by Management.
• Contacts physician offices to obtain additional information on patient, if necessary.
• Responsible for contacting patients to obtain demographic and insurance information.
• Responsible for verifying insurance coverage via eligibility computer system to determine available benefits.
• Responsible for contacting via telephone insurance carriers or electronic eligibility to obtain necessary insurance benefits information.
• Responsible for INITIAL pre-authorization/pre-admission requirements of insurance carriers prior to the start of care.
• Responsible for notifying patients if their carrier has not pre-authorized OPD services and advising patient of Burke payment policies.
• Responsible for scheduling and rescheduling appointments and maintaining an accurate daily schedule of all therapy patients.
• Responsible for the distribution of the therapy schedules to the appropriate departments.
• Responsible for and acts as a liaison between the Finance Department and the ancillary departments regarding all therapy scheduling.
• Responsible for submitting the referral to the OPD Charge Nurse for review.
• Responsible for offsite clerical support as the need arises.
• Performs any other duty at the request of Management.
• Practices Universal Precautions.
• Demonstrates the ability to communicate with pediatric, adolescent, young adult and geriatric patients and visitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED