Patient Scheduling Representative

One GI, LLC•Lansdowne, VA

7d•Onsite

About The Position

Colon, Stomach, & Liver Center is seeking a Patient Scheduling Representative to join their team. This role is crucial in driving patient success within the community and is part of the One GI® family, a leading provider of Gastroenterology care. The position is Full Time, Monday through Friday from 8:00 am to 4:30 pm, offering a good work-life balance with no nights or weekends required. Colon, Stomach, & Liver Center is committed to providing exceptional care for all digestive diseases, powered by the collaboration of One GI®. One GI® values and actively promotes diversity and inclusion, considering differences as strengths. The company offers excellent paid time off, a generous 401(k) plan with employer match, education reimbursement opportunities, internal growth opportunities, competitive health and supplemental benefits with FSA and HSA options, and a referral bonus program.

Requirements

High School Diploma or equivalent required.
Previous medical office experience, medical terminology coursework preferred.
Formal training with at least one year experience as medical assistant, medical secretary, health unit coordinator, nursing assistant or similar role.
In lieu of formal training has at least two (2) years experience involving patient care and is able to demonstrate a familiarity with medication names and purpose, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health interviewing skills.

Responsibilities

Update referral, demographic, and insurance information in the practice management database.
Schedule office and procedure visits utilizing physician appointment parameters and preferences.
Update referral and recall entries in practice management system.
Make decisions regarding safe procedure preparation and scheduling based on physician preferences.
Select preparation information to provide to the patient and provide verbal patient education for procedure preparation to supplement written information.
Call preparation prescriptions to pharmacy when the patient will be unable to receive the prescription by mail.
Communicate special appointment follow-up needed prior to the patient appointment to the clinical and/or endoscopy staff (e.g., anticoagulant/antiplatelet or ICD instruction).
Provide patients with the appropriate forms, literature, and instruction.
Document patient interaction, patient education, or other communication clearly and neatly.
Communicate operational issues, day-to-day scheduling conflicts, potential issues with referring physicians, etc., to Scheduling Manager, Endoscopy Manager, or Clinic Manager as needed.
Evaluate referrals and direct messages against individual physician preferences and practice guidelines and initiates patient contact within 24-48 hours of request.
Seek physician or manager assistance if referral falls outside of normal parameters.
Notify referring physicians of patient appointments or inability to schedule patient.
Specialty scheduling included but not limited to: BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and Hospital appointments.
Monitor wait list and reports for follow-up appointments after clinic and endo.
Monitor portal and g-reminders for patient communication.
Assist with optimizing the use of physician or physician extender time by monitoring and condensing schedules.
Pick-up tasks and portal inbox messages for central scheduling.
Process hospital and contact patients for scheduling follow-up and send all clinical follow-up to the appropriate clinical team member.