Patient Scheduling Representative

Nevada System of Higher Education•Skokie, IL

1d•$20 - $29•Hybrid

About The Position

This role is for an Inbound Call Center Representative/Patient Access Representative I located in Skokie, IL. The position is initially onsite for the first 6 to 9 months, with the possibility of remote work after successful completion of training. The primary responsibility is to handle patient requests over the phone for multiple medical offices and hospital departments, ensuring correct workflows and protocols are followed. This includes collecting patient information, entering data into the EPIC electronic health record system, scheduling appointments and procedures, registering patients, verifying insurance eligibility, and informing patients of their financial responsibilities. The role also involves promoting key initiatives for the Patient Access Center and NorthShore, adhering to HIPAA guidelines, routing calls appropriately, and supporting departmental changes with flexibility in a fast-paced environment.

Requirements

High School Diploma or equivalent (required)
One year of customer service experience (required)
Inbound call center experience (required)
Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute.
Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients.
Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism.
Eager to accept educational opportunities as shared through workflow or process changes.

Nice To Haves

Associates or Bachelor's Degree (preferred)
Healthcare experience (preferred)
Prior scheduling (preferred)

Responsibilities

Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols.
Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC).
Schedule appointments, procedures, and events at our NorthShore locations.
Register and verify insurance eligibility, informing the patients of their financial responsibility.
Promote key initiatives for Patient Access Center and NorthShore (i.e. online services).
Adhere to privacy (HIPAA) guidelines when speaking with patients and families.
Route calls to correct administrative and clinical departments after assessing patients’ needs.
Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment.