Patient Scheduling Representative - Family Medicine

UW Health • Madison, WI

23h • Onsite

About The Position

This position is for a Patient Scheduling Representative in Family Medicine at UW Health, Wisconsin's #1 hospital. The role involves scheduling appointments via phone, in-person, or electronic correspondence, taking incoming calls from patients and families, making outgoing calls to schedule appointments, and coordinating with clinic staff to ensure timely patient care.

Requirements

• 6 months previous experience in an office or customer service environment Required

Nice To Haves

• High School Diploma or equivalent Preferred
• Associate's Degree, Bachelor’s Degree in Business Administration, Healthcare, or other related field Preferred
• Previous experience working in healthcare Preferred
• Previous experience scheduling of patients Preferred
• Previous experience with answering phones, greeting clients and customers in person Preferred

Responsibilities

• Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility
• the opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed