Interventional Radiology Scheduler

MaineGeneral Health•Augusta, ME

About The Position

MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. We are offering an opportunity for a Patient Scheduler to join our team. MaineGeneral Health is currently seeking a Patient Scheduler to join our team of professionals. The Patient Scheduler is responsible for gathering and verifying patient information including patient demographics and insurance information for scheduled appointments at our facility and physician practices. If you enjoy working in a fast-paced call-center environment and have a desire to help patients, this is your opportunity to be part of a great team.

Requirements

Ability to handle a large volume of outgoing and incoming calls
Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, and a warm demeanor)
1+ year working in customer service, preferably in healthcare
Knowledge of medical terminology preferred
Experience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as ability to effectively utilize and enter information in the electronic medical record (EMR)

Nice To Haves

Knowledge of medical terminology preferred

Responsibilities

Schedules appointment times using computerized scheduling programs
Communicates with medical and clinical staff to ensure availability of facilities and staff and intake preauthorization's at time of scheduling
Communicates with patients and/or their families, as permissible, to provide necessary pre-procedure instructions and to confirm appointments
Intakes demographics, insurance information, and pre-authorizations as necessary for all scheduled encounters

Benefits

Supported in all aspects of your wellness – physical, emotional, financial, and professional – We feel this is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. We offer you quality health, dental, and vision benefits and wellness programs and resources to provide access to resources for a healthy lifestyle and help manage health care costs
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center
Access to industry-leading leave for new parents
Generous earned time - We believe employees need and deserve time away from work to observe holiday, be with family, go on vacation, or simply take care of themselves
When life gets challenging, you have access to our Employee Assistance Program for you members of your household
If eligible, you receive up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan
A variety of leadership-supported programs and learning and development resources for every stage of your professional development. We know that our employees are our most valuable resource – you are how we grow our business and care for our community
Tuition Reimbursement is available to all employees to further develop skills and career.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.