Patient Scheduling Coordinator - After Hours

Alternate Solutions Health Network

2d•Remote

About The Position

At Alternate Solutions Health Network, we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. We partner with health systems, jointly running home health and hospice agencies that use their brand. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home. As a Patient Scheduling Coordinator, the work you do every day makes a difference in the lives of our patients by assisting the field staff provide exceptional care by scheduling visits according to protocol. All patients’ and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.

Requirements

High-School graduate or equivalent.
At least one year of experience in the Health Care industry.
Capable of all physical demands.

Nice To Haves

Associates Degree preferred.
experience in home care is desirable.

Responsibilities

Responds promptly and courteously to all patients’ inquiries or problems and collaborate with administrator/supervisor regarding client concerns or complaints.
Manage daily workflow in company database and process daily and weekly reports.
Follow Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits.
Match patients with a field staff member by determining best match in clinical skill sets and personality.
Address missed, declined, unverified, and reassigned visits with field staff.
Support co-workers and participate in on-call requirements.