Patient Scheduler

RadNet•Newport Beach, CA

3d•Onsite

About The Position

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Operator/Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

Requirements

Requires High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education)
Basic computer skills
Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills.
Ability to foster teamwork, inter-personal awareness, and initiative.
Medical terminology knowledge.

Nice To Haves

Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

Responsibilities

Displays excellent communication skills and telephone etiquette
Answers incoming calls in a courteous and professional manner; follows scheduling protocols.
Places calls to referring physicians for patients expressing difficulty with scheduling.
Identifies and assists patients with special needs and shows care and compassion.
Maintains good rapport with referring physicians, secretaries and clinical site staff.
Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
Collects copayments and deductibles based on either pre-designated amounts or finds out while patient is on premises.
Enters accurate information in all necessary EMR systems for appointment scheduling, rescheduling, cancelation and status updates.
Updates account information at the point of scheduling.
Communicates and interacts with all departments effectively and professionally.
Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities.