Patient Scheduler
About The Position
Our office is seeking a Patient Scheduler to join our busy specialty practice. Our office is looking for a talented and pleasant patient scheduler to take on front office duties to provide an exceptional experience to all patients and visitors. As a Patient Scheduler, you will be the first point of contact for our patients and referral offices, providing a friendly, informative, and supportive experience. This role involves working closely with our support staff, including front office, billing and insurance teams, other schedulers, as well as members of the clinical team and doctors.
Requirements
- Experience in dental or in customer service preferred
- Strong interpersonal skills with the ability to build rapport with patients and the dental team.
- Excellent verbal and written communication skills.
- Detail-oriented with the ability to manage multiple tasks and priorities.
- Proficiency in dental software and basic computer skills.
- Understanding of dental terminology, procedures, and insurance processes.
- Empathetic and patient-centered approach to customer service.
- High school diploma required.
Responsibilities
- Deliver outstanding customer service to patients and referral offices via phone.
- Manage a multi-line phone queue system to assist callers efficiently.
- Direct callers to the appropriate department or individual as needed.
- Assess, document, and communicate post-surgical questions and concerns to RN using clinical messaging.
- Schedule patient consultations and surgical procedures in the EMR system, following established policies and protocols.
- Accurately complete insurance verification forms and obtain necessary insurance information.
- Educate patients on in-network and out-of-network insurance policies and procedures.
- Reschedule appointments as needed due to schedule changes.
- Perform additional duties such as patient registration, EMR data entry/scanning, and chart preparation.
- Comply with all HIPAA regulations and model the Practice’s values.
Benefits
- BCBS Medical & Dental insurance Options
- VSP Vision Coverage
- Complimentary Life Insurance Policy (employee only)
- Short-term & Long-Term Disability
- Pet Insurance Coverage
- 401(k) plan w/match options
- HSA / FSA Account Access
- Identity Theft Protection
- Legal Services Package
- Hospital/Accident/Critical Care Coverage
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
