Patient Scheduler (Surgery)

Essentia Health•Duluth, MN

1d•Hybrid

About The Position

This position works with clinical leadership and surgeons to schedule surgical cases at multiple sites. Answers incoming calls, completes follow-up, and communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes charges and implant documentation for surgical cases. Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines and will be cross trained to provide coverage as needed.

Requirements

Proficient in scheduling multiple service lines
Cross trained to provide coverage as needed

Nice To Haves

Previous patient access representative or scheduling experience preferred

Responsibilities

Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
Coordinates the scheduling of services for patients including ancillary and procedure scheduling
Handles incoming calls, follow-up and referral work queues, ticket scheduling
Proficiently and accurately enters data into the permanent electronic health record while talking with patients
Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes