Patient Scheduler - Imaging

Meeker Memorial Hospital & Clinics•Litchfield, MN

3d•$18 - $25•Onsite

About The Position

Coordinates activities at the Imaging/scheduling desk. Schedules appointments and procedures with Imaging Department. Provides customer service for all clients and visitors.

Requirements

High school diploma or approved equivalent education required
One year of medical office or similar healthcare clerical/customer service experience is required.
Basic computer and word processing skills.
Ability to work with multiple phone lines.
Basic medical terminology and patient scheduling.
Strong attention to detail and organizational skills.
Strong written and verbal skills.
Strong interpersonal human relations skills
Skilled at incorporating AIDET into customer service/professional practice and ability to work and communicate effectively with patients, families, and others.
Knowledge of role in patient confidentiality and protecting patient information from unauthorized access, use, or disclosure as defined by HIPAA.
Ability to respond quickly and decisively to emergency situations and be able to participate in shelter-in-place and disaster response protocols.
Ability to work with interdisciplinary teams, communicating effectively with patients, families, and healthcare providers.
Ability to demonstrate the knowledge and skills essential for providing care/assistance to specific patient populations.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook), secure messaging applications, and collaborative tools (e.g.) Microsoft Teams, Google Workspace.
Proficiency with Paycom HRIS system and related computer software necessary for this position, i.e. EPIC Scheduling/EHR.
Ability to apply logical problem-solving and decision-making skills in both routine and occasionally complex situations.
Support clinical teams by anticipating needs and responding to urgent requests with tact and efficiency.
Ability to read, interpret, and act upon a variety of documents and information sources needed to successfully perform the essential functions of the position.
Ability to write routine reports and correspondence.
Skilled at communicating information and ideas clearly in both written and verbal formats, adapting tone, style, and messaging for a variety of audiences.
Strong communication, customer service, and attention to detail.
Ability to accurately perform basic mathematical calculations in all units of measure using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Understand and adhere to MMHC’s compliance standards as they appear in MMHC’s Compliance Program and related policies.
Attend all mandatory education programs and demonstrate proficiency related to general safety and regulatory compliance.
Attend all department-specific training, and demonstrate proficiency related to safety and job-related hazards.
Understand and follow MMHC procedures for exposure control / bloodborne and airborne pathogens.
Comply with all relevant MMHC policies, procedures, guidelines, and all other regulatory standards and requirements.
Attire is neat, clean, and appropriate for the work environment according to MMHC policy.
Wear proper identification while on duty.
Maintain confidentiality of all hospital and patient information at all times.
Report to work on time and maintain defined standards for attendance.
Attend mandatory meetings.
Able to perform essential job duties that meet job performance expectations and organizational standards while upholding MMHC mission and values.

Nice To Haves

Associate's degree or equivalent from two-year college or technical school preferred

Responsibilities

Quickly and accurately schedules imaging appointments, giving accurate prep information.
Assists with scheduling surgical procedures. Completes pre-activation of surgical patients.
Schedules stress tests, coordinating with the clinic physician, nurse, and contracted service provider.
Reschedules clients when the schedule needs to be changed.
Gives priority to clinic calls for appointments.
Ensures completeness of patient data to meet needs of physicians and hospital personnel.
Is knowledgeable of scheduling guideline constraints, coordination issues, and flow of clients.
Treats all client information as confidential.
Obtains necessary data from clinics for oncology, urology, and orthopedic consults.
Updates client re-call list on the computer and schedules those appointments as needed.
Promotes and maintains good client relationships.
Answers phone calls with proper telephone etiquette. Forwards call to proper individuals or takes an accurate, detailed message.
Returns phone calls in a timely manner.
Obtains appropriate prior authorization for surgical and imaging appointments.
Directs clients to specific area for treatment and care.
Completes all requests in a professional and timely manner.
Keeps Admitting Team Lead, Revenue Cycle Director, and Specialty Clinic Nurse Manager informed of pertinent information.
Maintains adequate supplies to perform duties. Requisitions supplies in a cost-effective, conservative manner.
Maintains an orderly work area.
Mailroom duties
Clerical support as needed.