Diagnostic Imaging Scheduler

Casper Medical Imaging & Outpatient Radiology•Casper, WY

4d•Onsite

About The Position

Casper Medical Imaging is seeking a Diagnostic Imaging Scheduler to join their team. This role involves scheduling patients for various imaging exams and procedures, advising them on pre-exam requirements, and coordinating appointments at the clinic or hospital. The scheduler will handle incoming calls professionally, perform data entry, manage e-faxes, ensure patient order accuracy, and follow up on necessary information. The company emphasizes a growth mindset, accountability, and an empathic, positive attitude, practicing PATIENT (Professional, Accountable, Timely, Intentional, Navigate, Thank You) with all individuals. They have been serving their community since 1971 and are proud to provide expanded services to their state and region.

Requirements

High School Diploma or GED
Medical Scheduler Certification (CMS)
Minimum of one year experience in an appointment scheduling position or customer service position, preferably in a medical practice setting.
Word processing and computer experience.
Knowledge of clinic policies and procedures.
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of medical terminology and insurance practices.
Knowledge of computer programs and applications, including scheduling systems.
Knowledge of customer service principles and techniques.
Knowledge of grammar, spelling, and punctuation.
Knowledge of basic arithmetic.
Knowledge of medical terminology.
Knowledge of CPT and ICD-10 coding.
Skill in operating office equipment.
Skill in trouble shooting error with patient orders.
Skill in handling incoming phone calls and returning calls in a timely manner.
Skill in written and verbal communication.
Skill in maintaining a professional demeanor at all times.
Skill in maintaining a professional, personal appearance.
Excellent organizational skills.
Strong interpersonal, oral (including telephone) and written communication skills
Ability to type 45 words per minute.
Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet and Microsoft PowerPoint.
Ability to work effectively as a team member with physician, other providers and staff.
Ability to flexibly respond to changing demands.
Ability to organize and prioritize tasks effectively.
Ability to communicate clearly.
Ability to work with little supervision.
Ability to establish and maintain effective working relationships with patients, employees, referring physician offices and the public.
Ability to manage multiple tasks with a high degree of detail orientation while working in a fast-paced environment.
Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.
Ability to follow written and verbal directions.
Ability to be a flexible team player.
Demonstrated ability to provide a high level of customer service to patients, fellow employees, and referral sources.
Ability to act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Ability to keep the patient at the center of everything that you do, building lifelong trust.
Ability to foster open collaboration and constructive dialogue with everyone around you.
Ability to continuously innovate new solutions, influencing and responding to change.
Ability to focus on superior outcomes and calibrate work processes for outstanding results.

Responsibilities

Schedule exams or procedures.
Ask patient all safety questions while scheduling.
Answer all incoming or transferred calls to schedule or reschedule patient.
Ensure all insurance information is correct.
Call to obtain labs, when required.
Communicate with techs in regards to add on or cancelled patients.
Assist with scheduling all modalities, Mammo, Dexa, Ultrasound, Fluoro, CT and MR exams.
Complete correct oral contrast prep slips and scan in patient account for patient to pick up.
Ensure patient safety by asking techs and doctors for order clarification, if needed.
Ensure any and all STAT orders are scheduled as soon possible.
Add IV Starts and Port Access to PA or nurse schedule.
Follow up on orders that have been requested to be corrected.
Communicate with collection team before scheduling delinquent patient.
Follow up with collector to ensure patient gets scheduled.
Communicate with scheduling team with questions, concerns and when away from computer.
Continue ongoing training with trainer and scheduling liaison to enhance knowledge and ability.
Check voicemail and return calls in timely manner.
Maintain open communication with: Patients, Techs, Doctor offices, Lab at WMC/Banner, Preauthorization representative.
Maintains patient confidentiality, and HIPAA protocols.
Perform other related duties as directed or assigned.