Patient Sched Representative

MyMichigan Health • Midland, MI

50d • Hybrid

About The Position

This position is responsible for scheduling patient appointments in multiple departments and medical centers/clinics for clinical diagnostic or therapeutic exams. This position requires the collection of accurate demographic, insurance and diagnostic data elements. This position also requires a broad knowledge of scheduling, registration and payer requirements necessary to secure payment. Candidates must have a primary address located within the state of Michigan or willing to move to Michigan to be considered. Candidate will be eligible for remote work after a 90 day training period.

Requirements

• Primary address located within the state of Michigan or willing to move to Michigan.
• One year medical office experience in a Medical Center or similar setting required.
• Phone, listening, and interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
• Windows PC and Internet experience is required.
• Ability to work well in a team environment - cover coworker duties as needed, participate in department teams, offer suggestions for work flow improvement.
• Competency in Microsoft Windows.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Nice To Haves

• An employee may be required to participate in further learning opportunities offered by MyMichigan Health

Responsibilities

• Obtain necessary data elements (demographic) to schedule appointment and enter the information into the scheduling system.
• Create a pre-registration for each scheduled visit including capture of insurance and financial information.
• Verify insurance using online electronic verification system or by contacting payer directly. Confirm eligibility of benefits such as coverage limits and effective dates.
• Collaborate with the physician offices to secure authorization, pre-certification and/or notification when necessary.
• Perform scanning of orders in to the computer based operating system for upcoming encounters.
• Provide instructions to the patient and/or providers offices regarding required preparation.
• Work with staff and management to achieve defined scheduling/authorization weekly metrics.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED