Patient Safety Specialist

HealthCareersInSask.ca • Saskatoon, SK

2d • Remote

About The Position

Client Concern Specialists function as an integral part of the client and family's experience in the Patient Safety & Experience Portfolio and have a unique role within Saskatchewan Health Authority. Internally the position works closely with senior leaders, operational leaders, staff and physicians to provide services throughout the province, through local centralized concern intake and resolution models developed and maintained by these positions, assisting clients, families, staff and physicians manage through complex situations. They work with highly sensitive and often public, client issues involving life-changing or high-pressure situations with significant impact, require timely resolution. Client Concern Specialists work closely with operational and physician leaders, practitioners, internal and external stakeholders.

The Saskatchewan Health Authority (SHA) is the largest employer in Saskatchewan, employing more than 45,000 staff in a dynamic healthcare environment. The Saskatchewan Health Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and patient-centred.

Requirements

• 3-5 years' experience in a related area
• Undergraduate degree or diploma in a health related field
• Valid Class 5 driver's license
• Licensed, and in good standing, with regulatory body, if applicable
• Commitment to a diverse, representative workforce and cultural safety
• Ability to maintain alignment with strategic priorities
• Demonstrated strong interpersonal and communication skills.
• Ability to balance the needs and interests of diverse groups
• Proven ability to collaborate and partner with a wide variety of stakeholders
• Demonstrated ability to coach, mentor and develop others
• Demonstrated strong critical thinking, financial and analytical skills
• Knowledge of legislation and applicable laws
• Mobilizes people, inspires and sets an example for others
• Knowledge of the healthcare system in Saskatchewan.
• Committed to delivering on patient, family and community-centred care
• Commitment to quality, safety, and improvement striving towards zero harm
• Exemplifies ethical practices, professionalism and personal integrity
• Promotes innovation, guides change and is committed to continuous improvement
• Ability to articulate mission, vision and strategy and charts a path forward.

Responsibilities

• Provide services throughout the province, through local centralized concern intake and resolution models.
• Assist clients, families, staff and physicians manage through complex situations.
• Work with highly sensitive and often public, client issues involving life-changing or high-pressure situations with significant impact, requiring timely resolution.
• Work closely with operational and physician leaders, practitioners, internal and external stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree