Patient Safety Observer - Nights

Endeavor Health•Chicago, IL

17h•$17 - $24

About The Position

The Patient Safety Observer monitors patients remotely via video monitor or at the bedside to support patient safety during observation. The role provides continuous observation and surveillance, verbally redirects patients as the first response to at-risk behavior, and summons nursing staff when assistance or an emergency response is needed. The observer protects patient dignity, privacy, and confidentiality and follows hospital policies. This is a full-time position in Chicago, Illinois, working nights from 7:00 p.m. to 7:30 a.m., 36 hours per week. Rotating weekends and holidays are required. The role may float to inpatient units for bedside observation. The observer may monitor up to 16 patients at one time and must remain alert throughout the shift.

Requirements

High school education required.
Ability to sit for extended periods while remaining attentive to patients.
Ability to react quickly in emergencies, verbally redirect patients, and alert nursing staff as needed.
Strong customer service and interpersonal skills.
Effective verbal and written communication skills.
Ability to monitor up to 16 patients on one monitor while remaining alert.
Ability to communicate with patients using a microphone and headset.
Ability to communicate with hospital staff and respond quickly to patient behavioral changes.
Discretion and courtesy when working with patients, visitors, and staff.
Basic computer skills, including Microsoft Office applications.
Ability to multitask efficiently and prioritize simultaneous situations.

Nice To Haves

Certified Nursing Assistant certification preferred.

Responsibilities

Demonstrate commitment to the hospital’s mission, service orientation, responsibilities, and standards.
Use video monitoring software proficiently.
Maintain continuous visual observation, either at the bedside within arm’s length of the assigned patient or through video monitors in the virtual observation unit.
Verbally redirect patients in person or through the room’s two-way audio device, and summon nursing staff when assistance or emergency response is needed.
Provide observation appropriate to the patient population.
Participate in shift handoff with the oncoming Patient Safety Observer and review pertinent information and behaviors.
Refrain from nursing care duties unless oriented and authorized to provide them.
Explain matters to patients as needed without counseling them or providing opinions.
Promptly inform floor staff when a patient may pose a threat to themselves or others, and collaborate in identifying and reporting safety issues.
Help maintain a safe patient environment by seeking removal of potential hazards and reporting findings to appropriate staff.
Follow safe work practices and participate in organizational and department safety programs.
Maintain patient dignity and privacy.
Perform other duties as assigned.