Patient Safety Observer - Days

Endeavor Health•Chicago, IL

15h•$17 - $24•Onsite

About The Position

The Patient Safety Observer monitors patients remotely via video monitor or at the bedside to ensure their safety while under observation. The role provides continuous observation and surveillance of assigned patients, verbally redirects patients from at-risk behaviors as the first response, and summons nursing staff when patients need assistance or an emergency occurs. The observer supports patient and institutional confidentiality and follows related hospital policies. This is a full-time position in Chicago, Illinois, with 36 hours per week on days from 7:00 a.m. to 7:30 p.m. Rotating weekends and holidays are required. The role may float to inpatient units to provide bedside observation. Observers may monitor up to 16 patients on one monitor and must remain alert throughout their shift. The position requires effective communication with patients and hospital staff, quick responses to behavioral changes, and the ability to prioritize simultaneous situations. The observer does not perform nursing care duties unless oriented and authorized to provide direct patient care. A high school education is required; Certified Nursing Assistant certification is preferred. The employer offers a range of benefits, with some pay premiums and incentives dependent on position eligibility.

Requirements

High school education required.
Ability to sit for long periods and remain attentive to patients.
Ability to react quickly in emergencies, verbally redirect patients, and alert nursing staff as needed.
Strong customer service and interpersonal skills.
Proficiency in verbal and written communication.
Ability to communicate effectively with patients using a microphone and headset.
Ability to communicate with hospital staff and respond quickly to changes in patient behavior.
Discretion and courtesy when interacting with patients, visitors, and staff.
Basic computer skills, including Microsoft Office applications.
Ability to multitask efficiently and prioritize simultaneous situations.
Ability to remain alert while continuously monitoring up to 16 patients on one monitor.

Nice To Haves

Certified Nursing Assistant certification preferred.

Responsibilities

Maintain continuous visual observation of assigned patients, either at the bedside within arm’s length or through video monitors in the virtual observation unit.
Demonstrate proficiency in the use of video monitoring software.
Verbally redirect patients at the bedside or through the room’s two-way audio device when they engage in at-risk behaviors.
Summon nursing staff when a patient needs assistance or an emergency occurs.
Participate in shift handoffs with the incoming or outgoing Patient Safety Observer, reviewing relevant information and patient behaviors.
Provide explanations to patients as needed without counseling them or offering opinions.
Inform floor staff promptly when a patient appears to pose a threat to themselves or others.
Collaborate in identifying and reporting patient safety issues, help ensure the patient environment is safe, and report potential hazards to appropriate staff.
Follow safe work practices and safety rules, help prevent unsafe conditions and behaviors, and participate in organizational and department safety programs.
Maintain patient dignity, privacy, and confidentiality.
Demonstrate commitment to the hospital’s mission, service orientation, and institutional responsibilities and standards.
Perform other duties as assigned.