Patient Representative

Methodist Health System•Midlothian, TX

4d•Onsite

About The Position

The Patient Representative is responsible for greeting, instructing, and scheduling patients, registering them into the computer system, and determining their insurance benefits. This role serves as a liaison between the patient and clinical support staff, ensuring a high level of patient care and clinic efficiency.

Requirements

Proficiency with medical office technology systems.
Knowledge of front office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge in operation of medical office technology systems.
Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
Ability to speak clearly and concisely.
Ability to read, understand, and follow oral and written instruction.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Strong communication skills with consistent incorporation of judgement and discretion.
Previous typing or data entry at 40 wpm experience.

Nice To Haves

Working knowledge of medical terminology and coding preferred.
Previous two years in a front office using medical management software preferred.

Responsibilities

Maintains strictest confidentiality.
Greets patients in a prompt, courteous, and helpful manner.
Checks-in patients, verifies and updates demographic and insurance information to the medical record.
Assists patients with ambulatory difficulties.
Follows office scheduling policies.
Collects payments and enters charges into the computer system.
Registers new patients into the computer system and verifies all patients’ addresses, telephone numbers, and insurance information.
Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
Maintains work area and reception area in a neat and orderly manner.
Advises Practice Manager of problems and concerns in the Front Office and helps in problem-solving.
Attends educational and staff meetings as scheduled.
Determines and inputs daily balance of charges and receipts as assigned by the Office Manager.
Follows established policies and procedures; adheres to OSHA Regulations.
Works with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
Supports clinic efficiency and cohesion.