Patient Representative

University of Arkansas for Medical Sciences•Little Rock, AR

4d•$17

About The Position

The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high-risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Requirements

High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR Bachelor’s Degree
Knowledge of medical terminology required
Intermediate proficiency with computers (MS Office Suite preferred)
Highly proficient keyboard and telephone etiquette skills
General knowledge of office machines including printers and scanners

Nice To Haves

Experience working with EPIC system
Call center experience
Experience in registration, billing, or scheduling in a healthcare environment

Responsibilities

counseling patients on their financial status and obligation
identify and refer the patient and/or responsible party to an appropriate sponsoring agency
processing high-risk pre-certifications
develop and implement denial avoidance plans
produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected
demonstrate competency in the job elements of all the levels of the Access Coordinator positions