Patient Representative

Wolfe Eye Clinic•Ottumwa, IA

21h•Onsite

About The Position

Wolfe Eye Clinic, a multi-specialty clinic providing surgical services and vision care throughout Iowa since 1919, is seeking a full-time Medical Receptionist for their Ottumwa clinic. The clinic's mission is to create 'Better Vision for a Better Life.' This role is crucial for patient interaction, involving greeting patients, managing registration and dismissal, handling telephone calls, scheduling appointments, and accurately processing patient demographic and insurance information. The Medical Receptionist is also responsible for collecting payments, issuing receipts, and maintaining patient records in compliance with HIPAA guidelines, while effectively collaborating with co-workers, physicians, and patients.

Requirements

Ability to demonstrate strong patient service skills.
Ability to effectively enter information into a variety of computer programs.
Ability to portray a professional attitude and appearance.
Ability to demonstrate strong verbal and written communication skills.
Ability to thrive in a fast-paced environment.

Nice To Haves

Previous experience in a medical office.
Previous experience with an electronic medical record or medical office software.

Responsibilities

Greeting patients and visitors and providing courteous, caring, and professional assistance during their clinic visit.
Patient registration and dismissal.
Answering telephone calls in a clear professional manner.
Making, canceling, and rescheduling patient appointments.
Gathering, verifying, and entering demographic and insurance information.
Collecting payments and issuing receipts.
Maintaining patient records according to HIPAA guidelines.
Effectively interacting with co-workers, physicians, and patients.
Performing other duties as needed.