Patient Representative
About The Position
The Patient Representative is responsible for greeting, instructing, and scheduling patients, registering them into the computer system, and determining their insurance benefits. This role serves as a liaison between the patient and clinical support staff, ensuring a smooth and efficient front office operation. The position requires maintaining strict confidentiality, assisting patients with ambulatory difficulties, and managing payments and charges. The Patient Representative also handles incoming calls, maintains the work and reception areas, and collaborates with the Office Manager and other staff to ensure high-quality patient care and clinic efficiency.
Requirements
- High school education or equivalent
- Strong communication skills with consistent incorporation of judgement and discretion.
- Proficiency with medical office technology systems.
- Ability to speak clearly and concisely.
- Ability to read, understand, and follow oral and written instruction.
- Ability to sort and file materials correctly by alphabetic or numeric systems.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
Nice To Haves
- Working knowledge of medical terminology and coding preferred.
- Previous two years in a front office using medical management software preferred.
- Previous typing or data entry at 40 wpm experience.
Responsibilities
- Maintains strictest confidentiality.
- Greets patients in a prompt, courteous and helpful manner.
- Checks-in patients, verifies and updates demographic and insurance information to the medical record.
- Assists patients with ambulatory difficulties.
- Follows office scheduling policies.
- Collects payments and enters charges into computer system.
- Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
- Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
- Maintains work area and reception area in neat and orderly manner.
- Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
- Attends educational and staff meetings as scheduled.
- Determine and input daily balance of charges and receipts as assigned by the Office Manager.
- Follows established policies and procedures; adheres to OSHA Regulations.
- Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
- Must be able to support the clinic efficiency and cohesion.
Benefits
- medical, dental, and vision insurance
- a matched retirement plan
- an employee wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
