Patient Representative

Methodist Health System • Richardson, TX

7d • Onsite

About The Position

The Patient Representative is responsible for greeting, instructing, and scheduling patients, registering them into the computer system, and determining their insurance benefits. This role serves as a liaison between the patient and clinical support staff, ensuring a smooth and efficient front office operation. The Patient Representative must maintain strict confidentiality, handle patient check-ins, verify and update demographic and insurance information, and assist patients with ambulatory difficulties. They are also responsible for collecting payments, entering charges, answering telephones, screening calls, and maintaining a neat and orderly work area. This position requires proficiency with medical office technology systems and the ability to foster a team approach to patient care and clinic efficiency.

Requirements

• High school education or equivalent
• Strong communication skills with consistent incorporation of judgement and discretion.
• Previous typing or data entry at 40 wpm experience.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Manual dexterity to operate office technology.
• Eyesight correctable to 20/20 to read numbers, policies, and computer terminals.
• Hearing within normal range for telephone use.

Nice To Haves

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Working knowledge of medical terminology and coding preferred.
• Previous two years in a front office using medical management software preferred.

Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collects payments and enters charges into the computer system.
• Registers new patients into the computer system and verifies all patients’ addresses, telephone numbers, and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Maintains work area and reception area in a neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem-solving.
• Attends educational and staff meetings as scheduled.
• Determines and inputs daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.
• Works with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Supports clinic efficiency and cohesion.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Matched retirement plan
• Employee wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED