Patient Representative - Midtown - Full Time

Wilmington Health PLLC•Wilmington, NC

16h•Onsite

About The Position

Wilmington Health has been committed to the care and health of its community since 1971. It is structured as a multi-specialty medical practice with integrated primary care providers, offering a comprehensive and coordinated approach to patient care. Wilmington Health utilizes collaborative, evidence-based medicine to deliver the highest quality of care. This role provides essential front office support within clinical areas, ensuring efficient and professional patient interactions and administrative tasks.

Requirements

High School Diploma or GED Equivalent

Nice To Haves

Experience in Medical Office Administration
BLS/CPR Certified

Responsibilities

Greets, acknowledges, and provides closure to all customer needs in a professional and efficient manner.
Maintains effective communication and interacts appropriately and professionally with all members of the healthcare team.
Checks patients in and out following standard operating processes, including managing samples, notes, forms, scripts, directing patients, and handling triage sheets.
Schedules, coordinates, and reschedules all patient appointments, including office visits, outpatient procedures, hospital stays, and appointments at other medical facilities.
Answers incoming calls and takes necessary action.
Maintains provider schedules as directed by the manager.
Maintains the department's physician on-call schedule.
Keeps logs as required by the Manager.
Attends department and other meetings as required by the Manager, including training and re-education.
Maintains inventory of office supplies and orders as needed.
Opens and sorts mail.
Directs patients to contact the Central Business Office for additional billing inquiries.
Assists the Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment.
Follows reception process for all check-in duties.
Follows appointment preparation process for all scheduled appointments, including eligibility verification, referral/authorization/managed care processes.
Follows process for all demographic data entry.
Follows appointment process for scheduling, including system reports (cancel/reschedule), Live Chat, and the appointment request mailbox.
Follows check-out processes for appointments, referrals, tasking, communications, managed care, and failsafe.
Follows insurance process for all insurance data.
Follows cashier process for collections, retail sales, and batching.
Follows patient financial counselor process for billing inquiries and concerns.
Follows all processes for reconciliation of internal communications.
Follows HIPAA guidelines.