Patient Representative - Cardiology Clinic

Methodist Health System • North Richland Hills, TX

1d • Onsite

About The Position

The Patient Representative is responsible for greeting, instructing, and scheduling patients, registering them into the computer system, and determining their insurance benefits. This role serves as a liaison between the patient and clinical support staff, ensuring a smooth and efficient patient experience within the Cardiology Clinic.

Requirements

• Proficiency with medical office technology systems.
• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• High school education or equivalent.
• Strong communication skills with consistent incorporation of judgment and discretion.
• Previous typing or data entry at 40 wpm experience.

Nice To Haves

• Working knowledge of medical terminology and coding preferred.
• Previous two years in a front office using medical management software preferred.

Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collects payments and enters charges into the computer system.
• Registers new patients into the computer system and verifies all patients’ addresses, telephone numbers, and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem-solving.
• Attends educational and staff meetings as scheduled.
• Determines and inputs daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.
• Works with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Supports clinic efficiency and cohesion.

Benefits

• Faith-based organization with a mission to improve and save lives through compassionate, quality healthcare.
• Award-winning employer distinctions: Great Place to Work Certified 2026-2027, Glassdoor’s Best Places to Work 2025 & 2026, Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026, TIME’s Best Companies for Future Leaders 2025 & 2026, Newsweek’s America’s Most Admired Workplaces 2026, Glassdoor’s Best-Led Companies 2025, Fortune Best Workplaces in Health Care 2025, Military Friendly Gold Employer 2025, Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025, Newsweek’s Americas Greatest Workplaces 2025.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees