Patient Representative, Evening Shift, Emergency Department

Adventist HealthCare • White Oak, MD

14h • Onsite

About The Position

White Oak Medical Center seeks to hire an experienced Patient Representative, for our Emergency Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Requirements

• Ability to exercise judgment and discretion with confidential information
• Adapts to new circumstances, information and challenges
• Strong customer service skills
• Ability to handle multi task environment
• Commitment to excellence and service recovery
• Active American Heart Association Basic Life Support (BLS) certification required

Nice To Haves

• Bachelor’s degree in a related field preferred
• Acute hospital experience preferred

Responsibilities

• Proactively rounds on patients to identify satisfaction issues and coordinate resolution
• Coordinates the resolution of patient/family/ visitor complaints and documents complaint resolution
• Writes response letter to complaints and grievances following State and Federal regulations after discussion with appropriate managers
• Confers with Risk Management and Quality Management regarding issues of Patient Safety, Quality, or Patient Experience
• Maintains accurate database for tracking patient complaints and grievances
• Assist Pastoral Care with bereavement intervention
• Analyzes complaint data to identify opportunities for improvement and works with appropriate leaders to facilitate change
• Participates in meetings and committees to address patient satisfaction issues
• Demonstrates the knowledge and skills necessary to interact appropriately to the age of the patients
• Provides Departments with Customer Service education

Benefits

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree