Patient Representative - Arlington Heights & Buffalo Grove - 32-36 hours per week
About The Position
The Patient Representative is the first friendly voice and smile patients and families experience, acting as the VIP of first impressions. This role works closely with the Practice Manager to create a welcoming, stress-free visit for every family. The position involves 32-36 hours per week, including rotating Saturdays. Sanders Court Pediatrics has been caring for families for over 30 years, providing personalized care for children from newborn visits through young adulthood. The practice has two locations and a dedicated clinical team of 12 providers, including 10 board-certified physicians and 2 certified nurse practitioners.
Requirements
- High School diploma required
- Ability to multitask
- Must be detail oriented
- Good communication skills and customer service skills
- General computer knowledge
- Problem-solving skills
- Team player
- 2 years of customer service experience
- Office based work experience preferred
Responsibilities
- Answers phones, schedules appointments and verifies patient information.
- Completes check-in, check-out and end of day processing.
- Enters charges; collects and posts payments.
- Collects patient balances.
- Copies medical records.
- Scans incoming patient records/reports.
- Completes end of day process.
- Processes medical records requests.
- Demonstrates and supports PediaTrust Core Values.
- Performs digital health workflows and initiatives.
- Performs complete referral authorizations.
- Performs other duties as assigned.
Benefits
- 401(k) with profit sharing
- Differential pay
- Referral bonuses
- Medical coverage with multiple plan options
- Dental
- Vision
- Health Savings Account (HSA) with up to $500 employer match annually for eligible plans
- Flexible Spending Account (FSA): Healthcare, Dependent Care, and Parking & Transportation
- Short-Term Disability
- Voluntary Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity
- Long-Term Disability - Employer Provided
- Wellness platform
- Employee Assistance Program (EAP) — free, confidential support for life's challenges
- Employee recognition program, company events
- Paid Time Off (PTO), plus 6 paid holidays
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
