Patient Representative

CarePoint Health•Bayonne, NJ

1d•Onsite

About The Position

Primary assignment is to serve as liaison between patients/families and organization as a whole and between the institution and the community it serves. Provides a specific channel through which patients/family can seek solutions to problems, concerns and unmet needs. As a patient advocate, enables patients and their families to obtain solutions to problems by acting in their behalf with administration or any department or service, and by recommending alternative policies and procedures in order to improve service to patients. As the institution’s direct representative, interprets philosophy, policies, procedures and services to patients and their families and visitors. Serves as co-chair of the Ethics Committee and is assessable to hospital staff, physicians, patients and families if ethical issues arise in patient care. Evaluates the level of patient satisfaction with the Hospital experience. Collects data and channels information about patient care problems to appropriate departments and services in order to make recommendations for changes in Hospital Procedures and Policies. Meets regularly with AVP of Quality monthly. Prepares quarterly reports detailing problems, concerns, issues and resolutions. Annually submits a summary of year’s activities, goals and objectives and any recommendations for improving patient satisfaction. Participates in organizational ethics functions to improve outcome by respecting patient rights. Provides administrative functions for the bio-ethics committee (ie. agenda, attendance sheet, minutes) Creates and/or revises policies and procedures as appropriate and as assigned. Ensures Bayonne Medical Center full compliance with department of health and accrediting agencies standards for patient rights and rights and responsibilities of the individual. Mains patients advance directives filed alphabetically. Makes advance directives readily available for nursing supervisors 24/7 in the nursing office. Assist patient(s) in completion of advance directives. Performs other duties as assigned

Requirements

Bachelor’s Degree preferred.
3-4 years in a hospital setting.
Understanding of hospital operations.
Ability to convey warmth and interest in the patient.
Interest in working with individuals to resolve problems.
Ability to identify patient-related trends and act as a facilitator for change.

Responsibilities

Serve as liaison between patients/families and the organization, and between the institution and the community.
Act as a patient advocate to help patients and families resolve problems and unmet needs.
Interpret the institution's philosophy, policies, procedures, and services to patients, families, and visitors.
Serve as co-chair of the Ethics Committee.
Evaluate patient satisfaction with the hospital experience.
Collect and channel information about patient care problems to appropriate departments for recommendations.
Prepare quarterly reports on problems, concerns, issues, and resolutions.
Submit an annual summary of activities, goals, objectives, and recommendations for improving patient satisfaction.
Participate in organizational ethics functions to improve outcomes by respecting patient rights.
Provide administrative functions for the bio-ethics committee (agenda, attendance, minutes).
Create and/or revise policies and procedures as assigned.
Ensure compliance with department of health and accrediting agencies standards for patient rights.
Maintain and make advance directives readily available.
Assist patients in completing advance directives.