Patient Representative-Ortho Clinic (Northwest, AR)

University of Arkansas System • Bentonville, AR

9d • Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

We are seeking a dedicated Patient Representative to join our team. The Patient Representative works under general supervision, counseling patients on their financial status and obligations. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high-risk pre-certifications, developing and implementing denial avoidance plans, and producing reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. The ideal candidate will have strong communication skills, attention to detail, and a commitment to providing excellent patient support while contributing to the financial health of our organization.

Join us and become an essential part of supporting our patients and advancing care in the Northwest region!

Requirements

• High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Persons must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Bachelor's degree in Business, Healthcare or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, registration, billing, or scheduling.

Responsibilities

• Greets and assists the public professionally, maintaining effective communication and confidentiality.
• Resolves conflicts with careful listening and negotiation skills.
• Maintains accurate records and uses communication devices effectively.
• Schedules and coordinates appointments, pre-registers patients, and updates accurate information.
• Manages walk-ins, creates patient charts, and handles scheduling for surgeries and tests.
• Issues excuses, sends no-show letters, and maintains tracker boards.
• Verifies insurance, completes ABNs, and handles authorizations and pre-certifications.
• Tracks referrals and ensures accurate benefit information in systems.
• Maintains care plans, inputs statistics, and addresses medical record issues.
• Generates maintenance reports, including work denials and canceled clinic reports.
• Collects payments, issues receipts, and reconciles daily deposits.
• Counsels patients on financial information and monitors balances.
• Enters and reconciles daily charges (if applicable).
• Attends training, staff meetings, and orientation sessions.
• Completes annual skill assessments and maintains job competencies.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED