Patient Representative PRN - Women's Center

University of Arkansas • Little Rock, AR

8d • Onsite

About The Position

The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Requirements

• High school graduate/GED PLUS four (4) years of training and/or experience in business office administration, customer service, or related work of which Three (3) years’ experience is in patient registration, scheduling, or billing in a healthcare environment OR Associates degree PLUS two (2) years’ experience in patient registration, scheduling, or billing in a healthcare environment OR Bachelor's degree in Business, Healthcare or related field.
• Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds.
• Well-developed decision-making skills required.
• Must maintain confidentiality and HIPAA compliance.
• Highly motivated and self-directed individual to establish plans of action.
• Highly proficient at computer and keyboard skills.
• Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Bachelor's Degree
• CHAA Certification

Responsibilities

• Conducts insurance verification and benefit explanation by running eligibility on patients for all outpatient and inpatient procedures.
• Performs authorizations and pre-certifications, tracks pre-authorizations and maintains referrals.
• Enters benefit and authorization information input onto referrals.
• Responsible for the reconciliation of daily deposit and batch POS dollars, and completion of deposit agreement.
• Collects and posts payments and issues receipts and manages the change fund.
• Counsels patients on any and all related financial information such as hospital discounts and reviewing Medicaid screening.
• Monitors patient balances using the matrix payment method.
• Provides pre-counseling for patients regarding the payment expectations for service.
• Responsible for various maintenance reports such as bogies and registration denials.
• May perform other duties as assigned.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED