Patient Representative - Full time, daytime

Lumexa Imaging•Charlotte, NC

3d•Onsite

About The Position

Charlotte Radiology has been a leader in clinical imaging services and patient care for over 50 years, serving the NC/SC area with advanced imaging technology across 40+ locations and a team of over 500 members. The company's mission is to be the premier radiology expert, prioritizing people through collaborative teamwork and quality-driven, customer-focused services. Charlotte Radiology values diverse perspectives and fosters an inclusive environment where team members are invested in delivering exceptional patient care. This Patient Representative position provides essential day-to-day administrative support to Outpatient Breast, Vein, and Carolinas Imaging Services (CIS) sites, ensuring smooth office operations and efficiency. As the first point of contact for patients, this role is crucial in delivering an exceptional patient experience. Responsibilities include managing patient check-in, reception, registration, payment collection, and appointment scheduling. The role also involves assisting with the onboarding and training of new employees.

Requirements

Customer service experience required
High school diploma required
Excellent customer service, both internal and external
Excellent communication skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Ability to thrive in a fast-paced environment
Attention to detail
Computer literate

Nice To Haves

1+ years’ medical office experience preferred
Familiarity with outpatient clinical setting and patient registration workflows
Familiarity with medical terminology

Responsibilities

Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s)
Collects payments and or/establish payment plans at the time of service
Answers, investigates and or/directs patient inquiries or complaints to appropriate parties
Schedules patient appointments and procedures
Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues
Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner
Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency
Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file
Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees
Proactively assists other Patient Representatives and clinic staff with questions or tasks
Other duties as assigned