Patient Representative - 4 day workweek, Daytime

Lumexa Imaging•Charlotte, NC

12h•Onsite

About The Position

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people first - solidified through collaborate teamwork and quality-driven, customer focused services. Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

Requirements

Customer service experience required
High school diploma required
Excellent customer service, both internal and external
Excellent communication skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Ability to thrive in a fast-paced environment
Attention to detail
Computer literate
Primarily sitting; standing and walking as needed
Lift up to 25lbs
Possible exposure to radiation, infectious disease, bloodborne pathogens
Overtime as needed depending on business need
Shifts subject to variation depending on business need

Nice To Haves

1+ years’ medical office experience preferred - Familiarity with outpatient clinical setting and patient registration workflows, familiarity with medical terminology

Responsibilities

Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s).
Collects payments and or/establish payment plans at the time of service.
Answers, investigates and or/directs patient inquiries or complaints to appropriate parties.
Schedules patient appointments and procedures.
Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner.
Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency.
Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
Proactively assists other Patient Representatives and clinic staff with questions or tasks.
Other duties as assigned.