Patient Representative - Emergency Department

University of Arkansas for Medical Sciences•Little Rock, AR

1d•Onsite

About The Position

The ED Front Desk Patient Representative will meet, greet, and assist the public, answer telephones, and/or will coordinate appointments, referrals, consults, tests and/or procedures, check-in and register patients, check-out patients, collect payments, and issue receipts. This position will work evenings/nights and every other weekend.

Requirements

High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR Associates Degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR Bachelor’s Degree
Knowledge of medical terminology required
Intermediate proficiency with computers (MS Office Suite preferred)
Highly proficient keyboard and telephone etiquette skills
General knowledge of office machines including printers and scanners
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Experience working with EPIC system
Healthcare

Responsibilities

Schedules, reschedules, coordinates, and cancels appointments.
Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
Enters benefit and authorization information into EPIC.
Coordinates third-party waivers Peer to Peer submissions.
Conducts insurance verification and benefits explanation by running eligibility on patients
Maintain initial plan of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communicating any medical record issues
Responsible for various maintenance reports, work denials, and WQ management
Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening. This position is also responsible for pre-counsel of patients regarding the payment expectation for service.
Pre-registration of patients as needed
Assists other teams as needed.
Other duties as assigned