PATIENT REPRESENTATIVE- HICKORY

GRAYSTONE OPHTHALMOLOGY ASSOCIATES PA•Hickory, NC

2d•Onsite

About The Position

Greets patients and records information into computer for patient care by performing the following duties. Maintains a positive and professional relationship with patients. Enters data information needed to process patient’s chart and charges using a web-based program. Collects and updates demographic and insurance information, including scanning physical copies, and enters referrals as needed at the time of check-in. Explains and obtains patient signatures for required documentation. Collects required co-pays or balances at the time of check-in. Prints encounter forms, encounter bills, appointment correspondence, and visit summaries. Posts charges into the practice system. Collects fees for optical, surgical, elective services, and any patient’s responsibilities not covered by co-pay benefits at the time of check-out. Schedules return appointments, re-schedules appointments, transfers calls, and pages physicians or departments as needed. Accountable for daily balanced cash drawer and all incoming transactions. Assists patients with any concerns, directing them to the area needed. Cross-trained as needed to assist in all areas of the Front Office. Performs any duties deemed necessary in the front office.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate and percentage.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of medical insurance.
Able to read an insurance card.
Excellent communication skills.
Excellent organizational skills.
Proficient on most software applications in a windows environment.
Ability to type 25 words per minute with an error rate of less than 3%.

Nice To Haves

One year certificate from college or technical school.
Three to six months related experience and/or training.
Equivalent combination of education and experience.

Responsibilities

Greet patients and record information into computer for patient care.
Maintain a positive and professional relationship with patients.
Enter data information needed to process patient’s chart and charges using a web-based program.
Collect and update demographic and insurance information, including scanning physical copies.
Enter referrals as needed at the time of check-in.
Explain and obtain patient signatures for required documentation.
Collect required co-pays or balances at the time of check-in.
Print encounter forms, encounter bills, appointment correspondence, and visit summaries.
Post charges into the practice system.
Collect fees for optical, surgical, elective services, and any patient’s responsibilities not covered by co-pay benefits at the time of check-out.
Schedule return appointments, re-schedule appointments, transfer calls, and page physicians or departments as needed.
Maintain a balanced cash drawer and all incoming transactions.
Assist patients with any concerns, directing them to the area needed.
Cross-train as needed to assist in all areas of the Front Office.
Perform any duties deemed necessary in the front office.