Patient Representative (Full-Time)

Midwest Orthopaedics at Rush • Naperville, IL

20h • $18 - $20 • Onsite

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking a full-time Patient Representative for its outpatient clinic in Naperville, IL. This role is primarily responsible for the patient registration process, ensuring exceptional professionalism and customer service. The ideal candidate will possess strong customer service skills, be a team player, and thrive in a fast-paced environment. The schedule is Monday through Friday, with no weekend or holiday work required.

Requirements

• High school diploma or general education degree (GED)
• Minimum of 2 years' experience in a customer service position.
• Minimum one year experience in a medical office setting (preferred)

Nice To Haves

• Minimum one year experience in a medical office setting

Responsibilities

• Maintain high customer service standards in patient check-in, status updates, and phone call handling.
• Oversee patient tracking in the Electronic Medical Record, collect co-pays, and ensure form completion.
• Verify, update, and scan new and returning patient information.
• Complete the patient check-out process, including collecting outstanding balances, providing practice correspondence, and scheduling return appointments.
• Maintain a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback.
• Direct patient flow into rooms during clinic days.
• Measure vital signs (blood pressure, weight, height) and record information on patient charts.
• Ensure rooms are cleaned between patients and cleaned/stocked at the end of the day.

Benefits

• Quarterly incentive program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Company-paid life insurance
• Company-paid long-term disability insurance
• Voluntary life insurance
• Voluntary AD&D insurance
• Voluntary short-term disability insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) Savings Plan
• 401(k) Employer Contribution
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program (EAP)
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA)
• HSA Employer Contribution (when enrolled in a HDHP)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED