Patient Registration Representative - Full-Time

Atlas Healthcare Partners•Chandler, AZ

3d•$19 - $29•Onsite

About The Position

Banner Surgery Center – Chandler, managed by Atlas Healthcare Partners, is seeking a Full-Time Patient Registration Representative. Located conveniently at S Alma School Road and W Pecos Road, the surgery center provides exceptional care and outstanding customer service. This facility is adaptable to all specialties and features 3 operating rooms and one procedure room, priding itself on a friendly and efficient environment that ensures patients feel well cared for and procedures run on time. Atlas Healthcare and Banner Health have partnered to manage, operate, and grow Banner Surgery Centers throughout the Southwest, focusing on exceptional care and customer service while upholding core values of Integrity, Culture, Teamwork, Respect, and Results. The role involves conducting registration, point-of-service collections, obtaining authorizations and forms to maximize reimbursement, and documenting the registration process to meet accuracy goals. The position requires collecting payments to meet regular collection targets, resolving customer issues, providing excellent customer service, and performing financial counseling when appropriate.

Requirements

High school diploma or GED required.
Requires knowledge of patient financial services, financial, collecting services, or insurance industry experience processes normally acquired over one or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Nice To Haves

Previous cash collections experience is preferred.

Responsibilities

Performs pre-registration/registration processes, verifies eligibility, obtains authorizations, submits notifications, and verifies authorizations for services.
Verifies patient demographics and accurately inputs this information into the A/D/T system, documenting the account thoroughly to maximize reimbursement and minimize denials/penalties.
Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s).
Consistently meets monthly individual accuracy goals as determined by management.
Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process.
May make collection attempts at the bedside as assigned.
Consistently meets monthly individual collection targets as determined by management.
May provide financial counseling to patients and their families, explaining company financial policies and providing information on available resources.
Assists patients with applying for Medicaid and completing financial assistance programs (e.g., basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
Acts as a liaison between the patient, billing department, vendors, physician offices, and payor to enhance account receivables performance, meet payment collection goals, resolve outstanding issues/patient concerns, and maximize service excellence.
Communicates with physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve outstanding issues and/or patient concerns, working to meet patient needs in financial services.
Consistently meets monthly individual productivity goals as determined by management.
Completes daily assignments/work lists, keeps electronic productivity logs up to date, and inputs information accurately.
Identifies opportunities to improve processes and practices good teamwork.
Provides a variety of patient services and financial services tasks, which may include transporting patients, precepting new hires, recapping daily deposits, posting daily deposits, or conducting other work assignments for the Patient Financial Services team.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provides all customers with an excellent service experience by consistently demonstrating core and leader behaviors.