Patient Representative - Occupational Health - 1202 - Full Time
Wilmington Health PLLC•Wilmington, NC
•Onsite
About The Position
Wilmington Health has been committed to the care and health of its community since 1971. It is a multi-specialty medical practice with integrated primary care providers, offering a comprehensive and coordinated approach to patient care. Wilmington Health utilizes collaborative, evidence-based medicine to deliver high-quality care. This role provides front office support in clinical areas, specifically within occupational health.
Requirements
- High School Diploma or GED Equivalent
Nice To Haves
- Experience in Medical Office Administration
- Knowledge of the OSHA and DOT regulations
- Experience with urine drug screen collection and breath alcohol tests
- BLS/CPR Certified
Responsibilities
- Greets, acknowledges, and provides closure to all customer needs in a professional and efficient manner.
- Works collaboratively with occupational health and corporate wellness to establish integrated strategic marketing and business plans to achieve corporate objectives for products and services.
- Defines relationship issues and acts as advocate for referring providers and office staffs to cross-functionally resolve outstanding issues with WH and ensures that resolutions are satisfactory and referral process is satisfactory.
- Maintains effective communication and interacts appropriately and professionally with all members of health care team.
- Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets.
- Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities).
- Answers incoming calls and takes necessary action.
- Maintains provider schedules as directed by manager.
- Maintains physician on-call schedule for department.
- Keeps logs as required by Manager.
- Attends department and other meetings as required by Manager (including training and re-education).
- Maintains inventory of office supplies and orders as needed.
- Opens and sorts mail.
- Directs patients to contact Central Business Office for additional billing inquiries.
- Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
