Patient Service Representative (PSR) Float - Occupational Health
About The Position
The Patient Service Representative (PSR) Float will support operational needs at each site based on patient volume, staffing levels, and departmental priorities. Travel between locations may be required to ensure consistent coverage and maintain service excellence across the Occupational Health department. As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. You will also ensure entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Additionally, you will uphold standards of the practice and of the medical group for accurate and timely medical records.
Requirements
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients.
Responsibilities
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
