Patient Representative MRI - Float

Midwest Orthopaedics at Rush • Naperville, IL

5h • Hybrid

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking a Patient Representative Float to support the MRI department. This full-time position involves primarily managing the registration process, ensuring exceptional professionalism and customer service for patients and staff. The role requires travel to Oak Brook, IL, Westchester, IL, and Naperville, IL. MOR is a nationally recognized leader in comprehensive orthopedic services, with its program at Rush University Medical Center ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR comprises internationally renowned surgeons known for pioneering advancements in technology and surgical techniques.

Requirements

• Ability to operate basic office equipment such as a computer, phone and fax machine.
• Ability to multi-task and work in a fast-paced environment.
• Ability to communicate effectively verbally and in writing.
• Ability to work and communicate with patients, physicians and staff in all levels of the organization.
• Ability to work a flexible schedule to meet the needs of the department.
• High school diploma or general education degree (GED)
• Minimum of 2 years' experience in a medical setting preferred.

Responsibilities

• Maintains the highest possible level of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Enters patient admitting information into computer.
• Obtains signed statement from patient to protect clinic's interests.
• Collects copays and/or payments on account.
• Travel as required to additional clinic locations.
• Other duties as assigned.

Benefits

• Quarterly incentive program
• Medical, Dental and Vision Insurance
• Paid Time Off and Paid Holidays
• Company-paid life and long-term disability insurance
• Voluntary life, AD&D, and short-term disability insurance
• Critical Illness and Accident Insurance
• 401(k) Savings Plan
• 401(k) Employer Contribution
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program (EAP)
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA)
• HSA Employer Contribution (when enrolled in a HDHP)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees