Patient Representative (MRI Department)

Midwest Orthopaedics at Rush•Munster, IN

13h•Onsite

About The Position

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services, with its Orthopedic Program at Rush University Medical Center ranked top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR comprises internationally-renowned Orthopedic and Spine surgeons who pioneer advanced technology and surgical techniques. MOR doctors serve as official team physicians for major Chicago sports teams and DePaul University Athletics. The organization is seeking a full-time Patient Representative for the MRI department at its Munster, Indiana outpatient clinic. This role primarily involves managing the patient registration process, maintaining exceptional professionalism, and delivering excellent customer service to all patients and staff. The ideal candidate should possess strong customer service skills, attention to detail, be a team player, and thrive in a fast-paced environment.

Requirements

High school diploma or general education degree (GED)
Minimum of 2 years' experience in a customer service position.

Nice To Haves

Minimum one year experience in a medical office setting (preferred)

Responsibilities

Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
Verifies, updates, and scans new and returning patient information.
Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
Enters patient admitting information into computer.
Obtains signed statement from patients to protect clinic's interests.
Collects copays and/or payments on account.
Travel as required to additional clinic locations for coverage.
Other duties as assigned.

Benefits

Bonus Incentive Program.
Medical, Dental and Vision Insurance.
Paid Time Off and Paid Holidays.
Company-paid life and long-term disability insurance.
Voluntary life, AD&D, and short-term disability insurance.
Critical Illness and Accident Insurance.
401(k) Savings Plan.
401(k) Employer Contribution.
Pet Insurance.
Commuter Benefits.
Employee Assistance Program (EAP).
Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
HSA Employer Contribution (when enrolled in a HDHP).
Tuition Reimbursement.
Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.