Patient Representative I

St. Jude Children's Research Hospital•Memphis, TN

9d•$22 - $39

About The Position

St. Jude Children's Research Hospital is a world-class pediatric research hospital. Every one of our professionals shares a commitment to making a difference in the lives of the children and families we serve, including those from across the globe. The Patient Representative will be the initial clinic contact with patients and families. They will support patient and family arrivals and appointments and perform all routine front desk operational tasks, including monitoring of phone lines and conducting patient tracking and charge processes.

Requirements

High School diploma/GED required.
2+ years of general office or customer service experience required.

Nice To Haves

Healthcare or electronic scheduling experience preferred.

Responsibilities

Serve as the initial contact within clinic area with patients and families.
Coordinate patient arrivals, reconcile appointments, and reconcile encounter forms and charge information using established electronic systems.
Engage with and guide patients and visitors.
Monitor and address communications including multi-line phone, route calls as appropriate and function as a support for scheduling.
Electronically generate the daily patient schedule and requisitions, conduct patient tracking and charge process including accurate billing processes.