Patient Representative Floaters - Patient Representative I

Lumexa Imaging•Charlotte, NC

3d•Hybrid

About The Position

Charlotte Radiology is seeking a Patient Representative Floater to provide day-to-day administrative support to Outpatient Breast, Vein, and Carolinas Imaging Services (CIS) sites. This role is crucial for maintaining office flow and efficiency, handling patient check-in, reception, registration, payment collection, and appointment scheduling. As the first point of contact for patients, the Patient Representative plays an integral role in delivering an exceptional patient experience. The position involves floating between South/Central centers in the Charlotte region and may require up to 25% travel. Charlotte Radiology is a leader in clinical imaging services with over 50 years of experience, known for advanced imaging technology and a commitment to patient care and a diverse, inclusive team environment.

Requirements

High school diploma required
1+ years’ medical office experience required
Familiarity with outpatient clinical setting and patient registration workflows
Familiarity with medical terminology
Excellent customer service, both internal and external
Excellent communication skills
Ability to work independently and as part of a team
Excellent time management and organizational skills
Ability to thrive in a fast-paced environment
Attention to detail
Computer literate

Nice To Haves

Associate’s degree preferred

Responsibilities

Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s).
Collects payments and or/establish payment plans at the time of service.
Answers, investigates and or/directs patient inquiries or complaints to appropriate parties.
Schedules patient appointments and procedures.
Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner.
Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency.
Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
Proactively assists other Patient Representatives and clinic staff with questions or tasks.
Other duties as assigned.