DEN - Patient Representative I, Floater

Community Clinic Inc. • Gaithersburg, MD

1d

About The Position

This role involves providing patient representative services across various workflows within the EHR system, including registration, check-in, payment collection, and other front office duties. The position requires excellent communication skills for handling phone calls, scheduling appointments, and interacting with patients and care teams. The Patient Representative will also be responsible for administrative tasks such as scanning, documentation, and processing medical records releases. A key aspect of the role is ensuring patient information is up-to-date in the EHR and preparing necessary paperwork for appointments. The position may also involve providing coverage for other sites as needed.

Requirements

• Navigates and understands all workflows within EHR system related to patient registration, check-in, payment collection, and other front office duties.
• Answers the telephone promptly, identifies self and center, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages as needed.
• Assists in scheduling return appointments, confirming the patient’s demographics, and updating the EHR as necessary.
• Register, renew and update patients in the EHR.
• Calls patients to remind them of scheduled visits per the CCI protocol.
• Check in patients as they enter the center and updates status in the EHR - e.g., “Arrived”, “No-Show”, “Walk-In”, “Cancellation”.
• Notifies appropriate member of the care team of patient’s arrival status.
• Monitors the status of reception area, updating appointment status by the end of the day, alerting clinical staff of unusually long patient wait times, or obtaining assistance in any unusual situations, including patient conflicts.
• Performs other clerical support functions; scanning, scheduling, and documentation of appointments or referrals completing medical records release forms.
• Prints provider schedule the day before.
• Review the next day’s schedule to identify patient updates that will be needed at registration, such as HIPAA, Consent to Treatment, MCHATS, ASQ, patient profiles, and any other paperwork as needed.
• Verify insurance eligibilities and make note of any co-pays patient may owe.
• Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.
• Completes all required trainings to ensure proficiency and compliance e.g., front office and administrative EHR systems training.
• Follow the appropriate protocol for the specific line of service - e.g., program, dental, family medicine, behavioral health, etc.
• Process payments, billing and collections as needed.
• Deliver any patient care instructions.
• May provide coverage for other sites, as needed.

Responsibilities

• Navigates and understands all workflows within EHR system related to patient registration, check-in, payment collection, and other front office duties.
• Answers the telephone promptly, identifies self and center, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages as needed.
• Assists in scheduling return appointments, confirming the patient’s demographics, and updating the EHR as necessary.
• Register, renew and update patients in the EHR.
• Calls patients to remind them of scheduled visits per the CCI protocol.
• Check in patients as they enter the center and updates status in the EHR - e.g., “Arrived”, “No-Show”, “Walk-In”, “Cancellation”.
• Notifies appropriate member of the care team of patient’s arrival status.
• Monitors the status of reception area, updating appointment status by the end of the day, alerting clinical staff of unusually long patient wait times, or obtaining assistance in any unusual situations, including patient conflicts.
• Performs other clerical support functions; scanning, scheduling, and documentation of appointments or referrals completing medical records release forms.
• Prints provider schedule the day before.
• Review the next day’s schedule to identify patient updates that will be needed at registration, such as HIPAA, Consent to Treatment, MCHATS, ASQ, patient profiles, and any other paperwork as needed.
• Verify insurance eligibilities and make note of any co-pays patient may owe.
• Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.
• Completes all required trainings to ensure proficiency and compliance e.g., front office and administrative EHR systems training.
• Follow the appropriate protocol for the specific line of service - e.g., program, dental, family medicine, behavioral health, etc.
• Process payments, billing and collections as needed.
• Deliver any patient care instructions.
• May provide coverage for other sites, as needed.

Benefits

• Extensive benefits plan including PTO
• 403B Retirement Plan
• Tuition reimbursement opportunities
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Malpractice insurance under FTCA for providers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed