Patient Representative / Clinical Assistant

Excelsia Injury Care • Provo, UT

11h • Onsite

About The Position

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, they ensure accessible, high-quality care tailored to each patient’s unique needs. Their providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential. The company's mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents, by taking an interdisciplinary approach to ensure coordinated care from evaluation through treatment, aiming for optimal recovery outcomes. Founded on values of respect and trustworthiness, Excelsia Injury Care is committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, they integrate environmental, social, and governance (ESG) considerations into their business practices, ensuring a positive impact on the healthcare companies they serve, their employees, and the communities they reach.

Requirements

• High school diploma or GED equivalent.
• Fluency in Spanish and English required.
• Previous computer skills to include data entry, Word, Outlook, etc.
• Must be willing to travel between Pleasant Grove and Provo.

Nice To Haves

• Ability to handle multiple tasks and responsibilities.
• Basic telephone and computer skills.
• Patient management skills.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.
• Ability to effectively interact with doctors, patients and co-workers.
• Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).

Responsibilities

• Greeting patients and checking patients in and out with proper customer service etiquette.
• Following up with confirmation calls and no-show calls.
• Scanning and uploading paperwork to the EHR, requesting hospital records, faxes, updating spreadsheets, and keeping emails up to date.
• Drug screening.
• Keeping reception area and patient rooms clean and organized.
• Supports chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Pennsylvania scope-of-practice guidelines.
• Coordinates administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
• Assists with the flow of patient care by managing schedules, obtaining prior authorizations, and ensuring chiropractors have complete documentation prior to treatment.
• Serves as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
• Other duties as assigned.

Benefits

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED