OOSC Patient Representative and Billing Support

DMOS Orthopaedic Centers • West Des Moines, IA

8d • Onsite

About The Position

OOSC is seeking a Patient Representative to demonstrate and provide outstanding patient experiences through set intake and scheduling processes. This position is negotiable with front office and billing experience in the surgical setting. The Patient Representative handles the day to day activities of the front office department. You will be responsible for the intake, scheduling and welcoming at the registration desk. You will answer phones and page other professionals in a kind and audible manner. You ensure patient impact of office activities comply with practice standards. Your goal is to ensure flow of the patient from point of entry in scheduling until intake for surgery, ever improving the patient and physician relationship. You will be the role model for outstanding service and processing. You will have conversations with strangers who may be in pain and need help. Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us. You will be naturally curious, friendly and helpful. You will collaborate with Patient Navigators at an OOSC sister company, DMOS. You will have access to peer leaders and others who will support and help train you in your daily tasks.

Requirements

• Must be curious and kind with patients.
• Must be helpful and kind.
• May be at a desk for long periods of time.
• High school graduate.
• Some experience in a medical office.
• Can kindly provide feedback and accept (and use) feedback as required.
• Excited to learn scheduling and related administrative processes.
• Great typing and computer skills.
• Can think on your feet.
• Able to use your indoor voice.
• Can use confidential information for patient care only.
• Experience and passion in Orthopaedics roles is a plus.
• Certificate in healthcare administration is a good fit.
• Positive, friendly, professional and data driven.
• Can-do attitude with a proactive coaching and consulting skill set.
• Knows how to communicate positively and professionally to patients, physicians, mid-levels, administrative professionals, and team members.

Nice To Haves

• Front office and billing experience in the surgical setting.

Responsibilities

• Handles the day to day activities of the front office department.
• Responsible for the intake, scheduling and welcoming at the registration desk.
• Answers phones and pages other professionals.
• Ensures patient impact of office activities comply with practice standards.
• Ensures flow of the patient from point of entry in scheduling until intake for surgery.
• Improves the patient and physician relationship.
• Acts as a role model for outstanding service and processing.
• Has conversations with patients who may be in pain and need help.
• Works in a place that expects outstanding experiences.
• Collaborates with Patient Navigators at an OOSC sister company, DMOS.
• Has access to peer leaders and others who will support and help train you in your daily tasks.

Benefits

• Generous levels of time off
• No weekends/holidays
• Competitive compensation
• Profit sharing
• Unmatched benefits
• Affordable health, vision and dental insurance
• Full benefit suite that contributes to the future of our staff and their ability to live their best life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED