Patient Rep III

Cincinnati Children's

3d•Onsite

About The Position

The Patient Rep III role is responsible for ensuring patient safety, supporting the revenue cycle, providing excellent customer service, ensuring compliance with regulatory agencies, and maintaining HIPAA/confidentiality. This position involves accurate data entry, resolving system errors, assisting patients and families with registration and admission processes, and ensuring all necessary documentation is completed and authenticated.

Requirements

High school diploma or equivalent
3+ years of work experience in a related job discipline

Responsibilities

Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
Escalates potential safety concerns regarding patient identity and other safety risks.
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system.
Talks to management to explain system errors or to recommend changes to the system.
Identifies and resolves data and insurance coverage errors and trends.
Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling across multiple divisions.
Investigates and resolves customer requests, questions, or problems, according to CCHMC policies and procedures.
Contacts outside representatives to request information or assistance in resolving problems.
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Escalates compliance concerns and offers resolutions to management.
Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage.
Accesses only information and records necessary to perform the responsibilities of the position.
Provides coaching on HIPAA/Confidentiality concerns, escalating concerns and potential resolutions to management.